
Beyond Email and SMS: Proving the Incremental Value of Direct Mail in Your Abandon Flow
You’re a modern marketer. You’ve perfected your abandonment flows. When a customer leaves an item in their cart, your system immediately triggers a sequence of
Sign up before the end of the month and get 500 free* DM Sends *Shopify clients
Sign up before the end of the month and get 500 free* DM Sends *Shopify clients
Sign up before the end of the month and get 500 free* DM Sends *Shopify clients
Sign up before the end of the month and get 500 free* DM Sends *Shopify clients
Sign up before the end of the month and get 500 free* DM Sends *Shopify clients
Seamlessly integrating your CRM, marketing automation platform, and direct mail vendor’s API creates the technological backbone required for data synchronisation and trigger-based mailings. This integration enables real-time data flow between systems, allowing for automated workflows that trigger personalised mailings based on specific customer behaviours or milestones.
Essential need to know info from Paperplanes on Programmatic Direct Mail, Postal Automation and mailing Insights
Learn how to target email opt-outs
Discover what our valued clients have to say about their experiences with us.
"So far we have found the process of set up to implementation super straight forward and comfortable. The team at Paperplanes have been helpful and supportive to ensure we had a smooth sailing launch. Mid way through our campaign we are happy to see some positive results comes through."
- CRM Manager, Benefit
“Working with Paperplanes helped us to reach our customers in new ways and has led us to achieve a greater level of lifetime value from the base. We hoped to see a stronger conversion through mailing and was happy to find a higher retention rate across mailed groups. Paperplanes has helped uncover insights on how we can use direct mail to target customers over a longer term.”
- Head of CRM, Pact Coffee
“We were looking for the right capability and channel to help us resurrect customers who had recently lapsed. Paperplanes integrated seamlessly with our integration tools, helping us learn best practices for reaching these customers. Paperplanes are a valuable partner for us to help aid our customers contact strategy.”
- CRM Manager, Gousto
"As a skincare brand, the quality of customer relationships is paramount. The significant increase in basket values shows how well-executed direct mail deepens these connections in ways digital alone
cannot match."
- Ecommerce Manager, Skinician
"Paperplanes and PSE helped reduce our abandoned basket rates while also increasing overall online engagement, conversions and a significant incremental uplift. Programmatic Direct Mail has proven to be a successful channel for our marketing mix and Paperplanes/PSE were essential at providing future recommendations as well as product insights."
- Marketing Manager, BigDug
"Paperplanes went from supporting us with our abandoned baskets to running a substantial part of our direct mail marketing channel. The insights provided allowed us to understand customers in further detail. The flexibility of creative allowed us to personalise output to a granular level. I would recommend them to anyone."
- Head of Marketing, YouGarden
"Achieving a 13.6% conversion rate through targeted abandoned basket recovery has proven that expert-led direct mail communications resonate powerfully with passionate gardening customers."
- CRM, Harkness Roses
"Mattressman partnered with Paperplanes because of our need for a more dynamic option that allows us to speak to the right people with content they need, at the right time. They were not only able to drive sales and achieve a 4.3% conversion rate on the abandonment basket campaign, but also drive an impactful increase of website visits and engagement."
- Head of CRM, Mattressman
"The collaboration with Paperplanes for programmatic direct mail has been invaluable to help refine our marketing strategy at Biscuiteers. The personalised approach not only brought customers back to our website but also contributed to a significant increase in conversions. We look forward to further exploring the potential of programmatic direct mail in enhancing customer engagement and driving business success."
- CRM, Biscuiteers
“Through an innovative and personalised approach, Paperplanes helped us target a group of customers that really benefited from personalised Direct Mail. They also provided us with in-depth and relevant information and updates regarding direct mail marketing, leaving us very satisfied with the outcomes.”
- CRM Manager, Allplants
"Direct mail allowed us to deliver tailored messages that resonated with our audience and drove conversions."
- COO, Pets Love Fresh
"We were looking for a solution to increase our conversion rate on our e-commerce site and were excited by the strategy offered by Paperplanes. The results were really impressive and works out more cost effective than some of our other acquisition channels. Results from the initial basket follow up have enabled us to the pilot phase with Paperplanes and we look forward to a long-term partnership focused on continued optimisation."
- Digital Marketing and CRM Director, Hearst
“Introducing programmatic direct mail from Paperplanes alongside our abandon basket email campaigns has proven a great success in driving increased online engagement and conversion. In early stages of the campaign, we have conversion rates of over 14% from the Paperplanes campaign; a rate much higher than some of the other forms of digital communications we utilise.”
- Director of E-commerce and Marketing, 31 Dover
"The automated direct mail campaign was essential in helping us reactivate our lapsed customers. Through the use of aesthetically pleasing and personalised mailers, we were able to significantly increase conversions while also lowering our cost per reactivation. Because of the impactful timing and interesting content, our returning subscribers look forward to receiving their Gin of the Month boxes every month again..."
- Head of CRM, Craft Gin
"So far we have found the process of set up to implementation super straight forward and comfortable. The team at Paperplanes have been helpful and supportive to ensure we had a smooth sailing launch. Mid way through our campaign we are happy to see some positive results comes through."
- CRM Manager, Benefit
“Working with Paperplanes helped us to reach our customers in new ways and has led us to achieve a greater level of lifetime value from the base. We hoped to see a stronger conversion through mailing and was happy to find a higher retention rate across mailed groups. Paperplanes has helped uncover insights on how we can use direct mail to target customers over a longer term.”
- Head of CRM, Pact Coffee
“We were looking for the right capability and channel to help us resurrect customers who had recently lapsed. Paperplanes integrated seamlessly with our integration tools, helping us learn best practices for reaching these customers. Paperplanes are a valuable partner for us to help aid our customers contact strategy.”
- CRM Manager, Gousto
"As a skincare brand, the quality of customer relationships is paramount. The significant increase in basket values shows how well-executed direct mail deepens these connections in ways digital alone
cannot match."
- Ecommerce Manager, Skinician
"Paperplanes and PSE helped reduce our abandoned basket rates while also increasing overall online engagement, conversions and a significant incremental uplift. Programmatic Direct Mail has proven to be a successful channel for our marketing mix and Paperplanes/PSE were essential at providing future recommendations as well as product insights."
- Marketing Manager, BigDug
"Paperplanes went from supporting us with our abandoned baskets to running a substantial part of our direct mail marketing channel. The insights provided allowed us to understand customers in further detail. The flexibility of creative allowed us to personalise output to a granular level. I would recommend them to anyone."
- Head of Marketing, YouGarden
"Achieving a 13.6% conversion rate through targeted abandoned basket recovery has proven that expert-led direct mail communications resonate powerfully with passionate gardening customers."
- CRM, Harkness Roses
"Mattressman partnered with Paperplanes because of our need for a more dynamic option that allows us to speak to the right people with content they need, at the right time. They were not only able to drive sales and achieve a 4.3% conversion rate on the abandonment basket campaign, but also drive an impactful increase of website visits and engagement."
- Head of CRM, Mattressman
"The collaboration with Paperplanes for programmatic direct mail has been invaluable to help refine our marketing strategy at Biscuiteers. The personalised approach not only brought customers back to our website but also contributed to a significant increase in conversions. We look forward to further exploring the potential of programmatic direct mail in enhancing customer engagement and driving business success."
- CRM, Biscuiteers
“Through an innovative and personalised approach, Paperplanes helped us target a group of customers that really benefited from personalised Direct Mail. They also provided us with in-depth and relevant information and updates regarding direct mail marketing, leaving us very satisfied with the outcomes.”
- CRM Manager, Allplants
"Direct mail allowed us to deliver tailored messages that resonated with our audience and drove conversions."
- COO, Pets Love Fresh
"We were looking for a solution to increase our conversion rate on our e-commerce site and were excited by the strategy offered by Paperplanes. The results were really impressive and works out more cost effective than some of our other acquisition channels. Results from the initial basket follow up have enabled us to the pilot phase with Paperplanes and we look forward to a long-term partnership focused on continued optimisation."
- Digital Marketing and CRM Director, Hearst
“Introducing programmatic direct mail from Paperplanes alongside our abandon basket email campaigns has proven a great success in driving increased online engagement and conversion. In early stages of the campaign, we have conversion rates of over 14% from the Paperplanes campaign; a rate much higher than some of the other forms of digital communications we utilise.”
- Director of E-commerce and Marketing, 31 Dover
"The automated direct mail campaign was essential in helping us reactivate our lapsed customers. Through the use of aesthetically pleasing and personalised mailers, we were able to significantly increase conversions while also lowering our cost per reactivation. Because of the impactful timing and interesting content, our returning subscribers look forward to receiving their Gin of the Month boxes every month again..."
- Head of CRM, Craft Gin
A customer browses a section or multiple sections of your website signifying intent to purchase products.
Send a follow up for customers who add items to their online shopping basket but do not complete the purchase.
A customer goes online to browse your website for the first time.
Winback customers who used to purchase but have not done so in a long time.
Driving the next purchase is absolutely key for maximising value and increasing spend.
Reward your customers for their loyalty through timely, kind gestures of goodwill.





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