Gorgias Direct Mail Integration
Seamless API connections between your CRM and mail vendor enable automated, behaviour-triggered physical mailings.
Your Foundation for Customer Data
Flag customer service interactions to Paperplanes, creating opportunities for service recovery through thoughtful direct mail follow-ups.
Key Integration
Connects ticket tags and resolutions to enable automatic follow-up letters after significant service interactions using customer satisfaction scores.
Data Capture Highlights
Support ticket categories identifying common issues. Resolution notes for personalized follow-up context. Customer sentiment analysis flagging recovery opportunities.
Implementation Tip
Configure tags for high-value service interactions as Paperplanes triggers. Create templated mail pieces for common scenarios acknowledging specific interactions.
